Resource Library

    AHA Webinars

    Featured All AHA webinars are free of charge but require advance registration. AHA does not offer continui...

    May 11th, 2017
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    Improving Patient Satisfaction through Food

    Northern Westchester Hospital is improving their patients’ experience through the Food Is Care pr...

    September 26th, 2016
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    Ask Me To Explain Campaign: Improving Communication to Increase Patient Satisfaction in the Pediatric Emergency Department

    Parental satisfaction with pediatric emergency department visits has been argued to be best predi...

    June 16th, 2015
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    LIJ Increases Patient Satisfaction with Hospitality Focus

    The feeling of being truly cared for leaves a lasting impression and aids in the healing process....

    June 8th, 2015
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